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Privacy Policy
Effective Date: September 10, 2024
1. Introduction
Serena Miller, LMT is committed to protecting the privacy and confidentiality of our clients. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (www.serenamillerlmt.com) and receive our services. Please read this policy carefully to understand our practices regarding your personal information.
2. Information We Collect
We may collect the following types of information:
2.1 Personal Information
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Name
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Contact Information: Email address, phone number, and physical address
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Health Information: Medical history, current health conditions, and any other relevant details necessary for providing massage therapy services
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Payment Information: Credit/debit card details or other payment information
2.2 Non-Personal Information
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Usage Data: Information about how you use our Site, including IP address, browser type, operating system, and pages visited
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Cookies: Small data files stored on your device to enhance your browsing experience (see Section 6 for more details on cookies)
3. How We Use Your Information
We use the information we collect for the following purposes:
3.1 To Provide Services
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To schedule and manage appointments
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To tailor massage therapy services based on your health information
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To process payments and handle billing
3.2 To Communicate with You
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To send appointment confirmations, reminders, and updates
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To respond to your inquiries and requests
3.3 To Improve Our Services
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To understand how clients use our Site and services
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To enhance the user experience and improve our offerings
3.4 Legal Obligations
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To comply with applicable laws, regulations, and licensing requirements, particularly those set by the Tennessee Board of Massage Licensure
4. Disclosure of Your Information
We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:
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Service Providers: We may share your information with third-party service providers who assist us in operating our business, such as payment processors, email service providers, and IT support. These providers are obligated to protect your information and use it only for the services they provide to us.
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Legal Requirements: We may disclose your information if required to do so by law, including in response to a subpoena, court order, or other legal processes.
5. Security of Your Information
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security audits. However, please note that no method of transmission over the internet or method of electronic storage is 100% secure.
6. Cookies and Tracking Technologies
We may use cookies and other tracking technologies to collect non-personal information about your interactions with our Site. This information helps us improve the Site’s functionality and enhance your browsing experience.
6.1 Types of Cookies We Use
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Essential Cookies: Necessary for the operation of the Site
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Analytics Cookies: Help us understand how visitors interact with the Site
You can adjust your browser settings to refuse cookies or alert you when cookies are being sent. However, disabling cookies may affect the functionality of the Site.
7. Your Rights
Under Tennessee law and applicable federal laws, you have the following rights regarding your personal information:
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Access: You have the right to request access to the personal information we hold about you.
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Correction: You have the right to request corrections to any inaccuracies in your personal information.
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Deletion: You have the right to request the deletion of your personal information, subject to certain legal obligations.
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Opt-Out: You have the right to opt-out of receiving marketing communications from us.
To exercise these rights, please contact us using the information provided in Section 9.
8. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. Your continued use of the Site after any such changes constitutes your acceptance of the new Privacy Policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Serena Miller, LMT at Taylorwood Salon and Medical Spa
5160 Sanderlin Ave #7, Memphis, TN 38117